FAQ

UPDATED: 11-01-2018

Do you have any any HD/4K Virtual Set Demo files I could download to try before I buy?

Thank you for your interest in our products! Yes, we have a HD Demo file that you download and try in your own video editor here:

https://www.dropbox.com/s/nca9hs6f0imz9tp/Render%20-%20Left%20Monitor_1.mp4?dl=0

This is a HD Virtual Set file that you can import into nearly any video editor. Most of our sets come with multiple files with various angles and styles. 

 

Do you have any any Adobe After Effects Virtual Set Demo files I could download to try before I buy?

Unfortunately, because of the way After Effects files are setup, we don't have any demos for our Adobe After Effects templates. However, we would be happy to help you make a final decision or answer any questions you might have prior to purchasing a template from us!

 

What format are your files in?

We have 3 types of files on the site:

HD & 4K Backgrounds
Adobe After Effects Templates
Adobe Premiere Pro Templates

HD & 4K Backgrounds
These files are designed to be used in nearly any video editing program available. Common programs used with these files are Adobe Premiere Pro, Premiere Elements, Final Cut, Sony Vegas, Adobe After Effects, Motion, vMix, OBS and many more!

Adobe After Effects Templates
Adobe After Effects templates are meant to be used inside Adobe After Effects. The file and all assets are zipped into a file archive for easy delivery. Once. downloaded and unzipped, the After Effects project can be opened and edited. Most After Effects templates also come with a comprehensive tutorial explaining how to use the template.


Adobe Premiere Pro Templates
Adobe Premiere Pro templates are meant to be used inside Adobe Premiere Pro. The file and all assets are zipped into a file archive for easy delivery. Once. downloaded and unzipped, the Premiere project can be opened and edited. Most Premiere Pro templates also come with a comprehensive tutorial explaining how to use the template.

 

Will your files work with my video editor?

That depends on what type of file you are purchasing. If you are purchasing an Adobe After Effects template, you will need the Adobe After Effects software to open and edit the project files. If you are purchasing an Adobe Premiere virtual sets, you will need Adobe Premiere to customize your sets.

If you are purchasing one of our HD or 4K virtual sets or motions graphics, you can use ANY video editor you like as long as it can import MP4 format files. If you aren't sure, try downloading a demo file in our demo section to test with the video editor of your choice! 

What's the deal with the 30/60 Money Back Guarantee?

We are so certain that our files will save you time and money, that we offer a 30 day money back guarantee on all of our files. Additionally, all BlueFX After Effects templates offer a 60 day money back guarantee! You've got nothing to lose! 

 

How big are your HD files? What video codec(s)/compression do you use?

Our HD files vary in size from 20 MB to 50 MB each (most studios bundles contain 10-20 files). You have 14 days and 5 download attempts from purchase to download your files and this time can be extended/additional downloads added if needed.

Our files are in MP4 (.mov) format and use the H.264 video compression. 

 

How big are your 4K files? What video codec(s)/compression do you use?

Our 4k files download are 30-50 MB each and are in h.264 format. 

 

How big are your After Effects Files?

Our After Effects files vary in size from 500 MB to 2 GB. They are contained within zip files and must be fully unzipped once downloaded prior to being opened in After Effects. We can also send the link to you using Google Drive or Dropbox if that is easier for you.

How long do I have to download my files?

You have 14 days from purchase to download any files from our site. Download extensions are available if you need additional time to access your files. You also have up to 5 attempts to download the file (more download attempts can be added if needed)

 

How soon can I download my files?

Immediately after purchase you can begin downloading your files. You will receive a link at the end of your transaction as well as a link in the email you provided during checkout. 

 

What can I NOT do with the files I purchase here?

Please do not redistribute our files online or offline in their original form. Please do not upload the original files to youtube, vimeo or other video service where they are easily re-downloaded. Once you have altered the files (with a presenter, your own content, etc...) you are free to distribute as needed.

How CAN I use the files purchased here?

Our files are used in MANY different ways. They are used in video productions by producers and editors worldwide. Projects including our files have been featured on National TV, Youtube, Corporate video productions, Church video productions and many others. Once you have added your content / presenter onto a virtual background, you are free to publish your work anywhere you want! 

Can I use these files in my for profit video editing projects?

Yes, as long as you are not reselling or redistributing the original files. Otherwise, you are free to use the files in for profit video productions. 

I am a teacher, can you create a RFP quote or Purchase Order for my school?

Yes, we can create an RFP/Quote for your school. Just contact us and let us know the files you would like to purchase and what your normal RFP process is. 

Do you offer bulk discounts?

Yes, if you would like a custom quote, please contact us with details about the files you would like to purchase. If you are interested in purchasing 3 or more files, we can generally give you a discount based on the number of files you are purchasing!

 

Can you send me files on a thumb drive or hard drive?

Yes, we can deliver thumb drives and hard drives with your files. We usually charge a small fee+cost of media for this service. Contact us if you are interested in this service.

 

I need a studio/background customized, can you do that? What is the cost?

Yes, we can customize an existing set or build you a set entirely from scratch. Most customization on existing sets run between $250-$600 and custom set creation generally costs between $2500 - $4500 depending on the items needed in the scene as well as the number of angles. Please contact us for more info on either of these services!

 

Got a question that wasn't answered here? Please Contact Us today!

https://virtual-studio-set.com/pages/contact-us