I'm having trouble importing your demo files into my video editor, what am I doing wrong?

Thank you for your interest in our products and for downloading a demo! Our demo files are contained inside of zip files and must be unzipped or copied from the zip file to another folder. If you simply drag and drop the animation from the zip folder straight into your video editor, the video editor can't find the file because it is technically still compressed. So simply unzip the files first, then import into your video editor of choice to play with your demo files!


What format are your files in?

We have 3 types of files on the site: Adobe After Effects HD Virtual Studios and Motion Graphics Newtek Tricaster Adobe After Effects files are designed to be used in the Adobe After Effects program. All of our templates are compatible with the latest version of After Effects back to the CS3 version of Adobe After Effects. After Effects templates are a great way for advanced users to save time and for beginning and moderate users to learn and create from existing projects. Our HD Virtual sets and Motion Graphics are in MP4 format using H.264 codec and can be used in nearly ANY video editor on the market including Final Cut Pro, Premiere Pro / Elements, Sony Vegas, Wirecast and more! Each studio features multiple angles, monitor setups and is designed to save you time and money on your next video production. Our Newtek Tricaster templates are designed to be used with the Tricaster live switching system. These templates allow Tricaster users to create multi camera shoots in real time with programmed animated camera movements and live monitor feeds. We also offer the files in Virtual Set Editor Photoshop format which allows users with Virtual Set Editor even greater freedom to customize and add/remove elements in their scenes! 

Will your files work with my video editor?

That depends on what type of file you are purchasing. If you are purchasing an Adobe After Effects template, you will need the Adobe After Effects software to open and edit the project files. If you are purchasing Tricaster virtual sets, you will need a tricaster and/or virtual set editor to customize your sets. If you are purchasing one of our HD or 4K virtual sets or motions graphics, you can use ANY video editor you like as long as it can import MP4 format files. If you aren't sure, try downloading a demo file in our demo section to test with the video editor of your choice! 

What's the deal with the 30/60 Money Back Guarantee?

We are so certain that our files will save you time and money, that we offer a 30 day money back guarantee on all of our files. Additionally, all BlueFX After Effects templates offer a 60 day money back guarantee! You've got nothing to lose! 


How big are your HD files? What video codec(s)/compression do you use?

Our HD files vary in size from 150 MB to 400 MB each (most studios bundles contain 10-20 files). You have 14 days from purchase to download your files and this time can be extended if needed. Our files are in MP4 (.mov) format and use the H.264 video compression. 

How big are your 4K files? What video codec(s)/compression do you use?

Our 4k files download are 30-50 MB each and are in h.264 format. Each 4k bundle purchase includes a complimentary concierge service where we will send you the files in a less compressed format (file sizes vary between 500 MB - 700 MB). 

How big are your After Effects Files?

Our After Effects files vary in size and are listed on the product pages. They are contained within zip files and must be fully unzipped once downloaded prior to being opened in After Effects. 

How long do I have to download my files?

You have 14 days from purchase to download any files from our site. Download extensions are available if you need additional time to access your files.

How soon can I download my files?

Immediately after purchase you can begin downloading your files. You will receive a link at the end of your transaction as well as a link in the email you provided during checkout. 

What can I NOT do with the files I purchase here?

Please do not redistribute our files online or offline in their original form. Please do not upload the original files to youtube, vimeo or other video service where they are easily re-downloaded. Once you have altered the files (with a presenter, your own content, etc...) you are free to distribute as needed.

How CAN I use the files purchased here?

Our files are used in MANY different ways. They are used in video productions by producers and editors worldwide. Projects including our files have been featured on National TV, Youtube, Corporate video productions, Church video productions and many others. Once you have added your content / presenter onto a virtual background, you are free to publish your work anywhere you want! 

Can I use these files in my for profit video editing projects?

Yes, as long as you are not reselling or redistributing the original files. Otherwise, you are free to use the files in for profit video productions. 

I am a teacher, can you create a RFP quote/purchase for my school?

Yes, we can create an RFP/Quote for your school. Just contact us and let us know the files you would like to purchase and what your normal RFP process is. 

Do you offer bulk discounts?

Yes, if you would like a custom quote, please contact us with details about the files you would like to purchase. If you are interested in purchasing 3 or more files, we can generally give you a discount based on the number of files you are purchasing!

Can you send me files on a thumb drive or hard drive?

Yes, we can deliver thumb drives and hard drives with your files. We usually charge a small fee+cost of media for this service. Contact us if you are interested in this service.

Do you have any demos that I can try before I buy?

Yes, we have a number of HD virtual studios that you can try before you buy! Check out our demos page for more info. 

I need a studio/background customized, can you do that? What is the cost?

Yes, we can customize an existing set or build you a set entirely from scratch. Most customization on existing sets run between $250-$600 and custom set creation generally costs between $2500 - $4500 depending on the items needed in the scene as well as the number of angles. Please contact us for more info on either of these services!